Customer Service Training is crucial for any organization that works with consumers or clients. This training, our most popular, gives participants the skills to understand your customer’s needs and deliver a great experience. Whether you are working with your clients by phone or in-person, this workshop helps you learn skills to quickly assess what your customers or clients are looking for and help them see you as an ally.
SEEDS customer services training incorporates many of our conflict resolution tools in the context of working with customers and addressing their various needs and concerns.
We explore the following:
· What is conflict? This module encourages us to normalize conflict and develop confidence in addressing it head on
· Managing triggers – This module helps us examine emotional responses and learn tools for managing them in ourselves and others
· Differentiate between positions and interests – This module helps us determine more efficiently what is really going on, so that we can get to the heart of what people need more quickly and effectively
· Learn effective listening skills (E.A.R.S.) – This module reviews the specific tools for getting to the underlying needs and for de-escalating people in conflict
SEEDS trainings include presentation, activities and discussion.