Conflict exists in every organization and to a certain extent may indicate a healthy exchange of ideas and creativity. However, the last thing anyone wants or needs is for conflicts with co-workers or supervisors to threaten the ability to collaborate or work effectively.
Conflict to Collaboration explores the definition of workplace conflict and presents tools for managing conflict effectively. While examining such ideas as behavior and word choice, participants will learn the difference between a mindset of conflict (win/lose) and a mindset of collaboration (win/win). The course also outlines the steps for collaboration and allows participants time to apply new insights to solving a workplace related conflict.
After completing this course, participants will be able to:
Create a collaborative mindset and choose words which reduce defensiveness and conflict
Choose between the five styles of conflict management to effectively address specific conflicts
Interact effectively with others, despite the conflict management style they are displaying
Requests for cancellation received at least 48 hours prior to the class date will be accepted and the class fee will be refunded in full. For cancellations received within 48 hours of the class date, and for participants who fail to attend the class, no refund will be issued.
Archbright University helps organizations achieve their learning goals through the corporate university format—a proven way to increase your company’s commitment to employee learning and professional development.
As your corporate university, our learning and development programs are designed to close critical skills gaps, develop leaders, and build employee engagement by covering:
-Supervision and Management -Human Resources -Professional Development -Safety