How to Communicate with Diplomacy, Tact and Credibility

Team Approach

How well you communicate can make or break your professional image. It directly influences how others view your work and performance—as well as your prospects for career advancement and mobility. Unfortunately, being diplomatic, tactful and credible doesn’t always come naturally to people. Even when it does, such communication can easily be derailed by emotions and conflicts. To be a communicator who is skilled in all three areas, it takes awareness, training and the know-how to apply proven techniques to all kinds of situations.

This seminar will teach you how to choose and use the most appropriate words and emotional tone for every business interaction. You will gain insights into your communication style and the styles of others, while building skills to clearly and effectively receive and transmit information, ideas, thoughts, feelings and needs.

How Will you Benefit?

  • Apply diplomacy and tact to be a credible and effective communicator
  • Manage the impact your communications have on your image
  • Define and leverage your communication style
  • Develop and demonstrate better listening skills
  • Understand the importance of perceptions
  • Explore communication style differences and learn to flex your own style
  • Recognize the impact of stress on communications and be able to adjust for it
  • Know what makes effective, powerful communication and develop the skills to model it

What You Will Learn

The Importance of Perception

  • Understanding how perception and image can impact others’ perception of you and your performance
  • Recognizing how diplomacy, tact and credibility are demonstrated through good communication

Communication Style Differences

  • Knowing how style impacts the image others have of you
  • Flexing your style to communicate with more diplomacy, tact and credibility
  • Completing the Insight Inventory® to better understand how style affects your communication effectiveness
  • Flexing your style to gender, generation and position
  • Recognizing how stress impacts how you use your style traits

Effective and Powerful Communication

  • Identifying and removing the roadblocks to effective communication
  • Knowing how to positively impact the visual, verbal and vocal components of communication
  • Describing the Know-Feel-Do Model of communicating
  • Implementing strategies for powerful communications and practicing them
  • Understanding nonverbal communication as a critical part of the communication process

Effective Listening Skills

  • Applying good listening skills in order to communicate with diplomacy, tact and credibility
  • Identifying the barriers and obstacles to effective listening
  • Using good listening skills to build and improve your image
  • Knowing how ineffective listening can cost you and the organization

Diplomacy, Tact and Credibility

  • Defining the five actions that make for credible communication
  • Applying diplomacy, tact and credibility skills to create more effective communication
  • Identifying how “hot buttons” make people lose their diplomacy and tact—and credibility
  • Being aware of your “hot buttons,” and preparing before you face these situations

Who Should AttendBusiness professionals who want the skills to communicate in a positive, professional manner no matter what the situation.CE Credits: 1.2

For Classroom, Live Online, and Webinar programs, you may transfer to a future session, send someone to take your place or cancel without penalty at any time up to three weeks prior to your program. If you provide AMA with less than three weeks notice, or fail to attend, you will be liable for the entire program fee.

Programs included in AMA OnDemand offerings are not eligible for substitution, transfer, cancellation, return, or refund.

100% Satisfaction Guaranteed—At AMA, we guarantee the quality of our seminars. In fact, 98% of our participants say they would recommend the course they have taken to their colleagues. If, for any reason, you are not satisfied with a seminar for which you have paid, AMA will give you credit toward another seminar of comparable price or will refund your fee.

We appreciate that this is an important investment for you and your company and would like to accommodate your needs the best we can.

American Management Association

American Management Association is a world leader in professional development, advancing the skills of individuals to drive business success.

Challenging situations require a trusted partner.AMA’s mission and approach to improving performance combines experiential learning—“learning through doing”—with opportunities for ongoing professional growth at every step of one’s career journey. AMA supports the goals of individuals and organizations through a complete range of products and services, including seminars, webcasts and podcasts, conferences, corporate and government solutions, business books and research.

Organizations worldwide, including the majority of the Fortune 500, turn to AMA as their trusted partner in professional development and draw upon its experience to enhance skills, abilities and knowledge with noticeable results from day one.

More classes from American Management Association

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Reviews of American Management Association

(10 Reviews)
Gidget H.
Attended: How to Communicate with Diplomacy, Tact and Credibility
Gidget H. gave this class 5 out of 5 Connect2Classes stars.
Shana M.
Attended: How to Communicate with Diplomacy, Tact and Credibility
My experience at AMA was a 10 out of 10. Our instructor Laura was engaging and knowledgeable. She was able to thoroughly cover a large volume of information in only two days. Her course was very relatable, and we were able to really immerse ourselves in the tactics she was teaching.
Sharon K.
Attended: How to Communicate with Diplomacy, Tact and Credibility
Last learning segments were a little rushed and not as thorough as earlier segments.Room was chilly.
Melissa S.
Attended: How to Communicate with Diplomacy, Tact and Credibility
Very good presenter!
Elizabeth D.
Attended: How to Communicate with Diplomacy, Tact and Credibility
Great instructor!
Oana H.
Attended: How to Communicate with Diplomacy, Tact and Credibility
Laura has raised the bar for AMA.I have taken several AMA classes focused on leadership, this was by far the best AMA training. It was not necessarily the curriculum or the material comprising the class that made it outstanding, rather the trainer's knowledge, passion, feedback, and interest in sharing. I recommend that classes facilitated by Laura to be extended to 4 days, there is so much value in her knowledge and expertise, and anyone would take advantage of her passion to teach.
Jacqueline D.
Attended: How to Communicate with Diplomacy, Tact and Credibility
This training provided insight into my own style of communicating and helped me recognize how my style might be in conflict with others' styles. The training provided tools to recognize the differences, embrace them and flex my style so that my communications are well received by others. I had several "ah-ha" moments during this training, for which I am grateful. Laura provided me with tools to implement that will allow me to recognize communication roadblocks and address them effectively.
Judy N.
Attended: How to Communicate with Diplomacy, Tact and Credibility
The course was able to achieve my objectives and help my current job
Robin W.
Attended: How to Communicate with Diplomacy, Tact and Credibility
Ron was an incredible instructor. He set the expectations at the beginning of the class each day. Allowed the students to be interactive and used his own experiences in examples, which make the information tangible.
Greg W.
Attended: How to Communicate with Diplomacy, Tact and Credibility
Great class. Really good case studies and how to communicate.