Management Skills for New Supervisors



Change is the norm. You are responsible for your own productivity and that of your staff. Your day-to-day dealings may now include colleagues, your boss and senior management who have different interests and viewpoints.

This seminar will equip you with proven supervisory techniques that you can put into action immediately. The skills savvy supervisors use to plan, organize, communicate and monitor will become part of your toolkit to effectively manage everyday interactions with greater ease. You will learn to leverage both your hard skills and your people skills to meet your new challenges with increased confidence, respect and power.

How Will you Benefit?

  • Understand the management skills needed to succeed in a rapidly changing environment
  • Learn to plan, organize, communicate and monitor
  • Apply the most appropriate supervisory style to each individual and situation
  • Understand your legal responsibilities
  • Learn management skills to help you give constructive criticism
  • Maximize productivity by leveraging diversity and individual differences
  • Learn techniques to help you cope with difficult employees
  • Use delegation for effective employee development, time management and motivation
  • Increase job satisfaction and work output through coaching

What You Will Learn

Embracing Your New Role and Expectations

  • What your boss, employees, peers and senior management expect from you in your supervisory role
  • Four basic management functions: planning, organizing, communicating, monitoring

Managing a Diverse Workforce

  • Diversity issues and how they affect you, your work unit and your company
  • Understand the Americans with Disabilities Act (ADA), hostile environment and other key laws and legal terms relevant to your supervisory position

Filling Your Communication Skills Toolbox

  • Advantages and disadvantages of one-way and two-way communication and when to use each
  • Capitalize on the benefits of email
  • Demonstrate paraphrasing to check for content understanding
  • Experience the impact of nonverbal communication
  • How to ask questions that get the answers you really need

Coaching for High Quality Performance

  • How to give and receive criticism constructively
  • Learn to minimize defensiveness in yourself and others
  • Demonstrate a five-step coaching discussion model

Creating a Motivating Environment

  • Establish the essentials of a motivating environment
  • Demonstrate rules for reinforcing productive behavior

Taking Delegation, Performance and Team Development to the Next Level of Excellence

  • Use delegation as a motivational tool
  • Develop a strategy for solving a current employee motivational problem

Managing Performance Appraisals

  • Understand your company’s appraisal system
  • Record keeping and compliance issues
  • Write a performance appraisal document
  • Conduct an effective performance appraisal meeting

Managing Time Effectively

  • Key principles of effective time management
  • Share time management best practices
  • Five stages of managing meetings

Planning for Continuing Growth

  • Select and prioritize your own next steps
  • Develop an action plan for continuing professional development

Who Should AttendNew supervisors with fewer than five years of supervisory experience and process and production supervisors who want the benefit of basic management skills training.CE Credits: 1.8

For Classroom, Live Online, and Webinar programs, you may transfer to a future session, send someone to take your place or cancel without penalty at any time up to three weeks prior to your program. If you provide AMA with less than three weeks notice, or fail to attend, you will be liable for the entire program fee.

Programs included in AMA OnDemand offerings are not eligible for substitution, transfer, cancellation, return, or refund.

100% Satisfaction Guaranteed—At AMA, we guarantee the quality of our seminars. In fact, 98% of our participants say they would recommend the course they have taken to their colleagues. If, for any reason, you are not satisfied with a seminar for which you have paid, AMA will give you credit toward another seminar of comparable price or will refund your fee.

We appreciate that this is an important investment for you and your company and would like to accommodate your needs the best we can.

American Management Association

American Management Association is a world leader in professional development, advancing the skills of individuals to drive business success.

Challenging situations require a trusted partner.AMA’s mission and approach to improving performance combines experiential learning—“learning through doing”—with opportunities for ongoing professional growth at every step of one’s career journey. AMA supports the goals of individuals and organizations through a complete range of products and services, including seminars, webcasts and podcasts, conferences, corporate and government solutions, business books and research.

Organizations worldwide, including the majority of the Fortune 500, turn to AMA as their trusted partner in professional development and draw upon its experience to enhance skills, abilities and knowledge with noticeable results from day one.

More classes from American Management Association

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Reviews of American Management Association

(10 Reviews)
Kyle H.
Attended: Management Skills for New Supervisors
This was a great class with a great presenter.
Alana B.
Attended: Management Skills for New Supervisors
Alana B. gave this class 4 out of 5 Connect2Classes stars.
Amanda J.
Attended: Management Skills for New Supervisors
This was my second course with AMA, enjoyed both of them. They are very informative and also fun to go to. The instructors always make sure to answer any questions you may have. I would recommended them to anyone.
Joseph P.
Attended: Management Skills for New Supervisors
The course could have been structured a bit more effectively. It would have been great if some more topics like Planning out tasks, Team Building, Assigning and Monitoring day to day activities, micro management, managing your peers, handling personnel issues could have been added to the curriculum. But overall, the course was very good and highly beneficial.
Lauren K.
Attended: Management Skills for New Supervisors
Great organization, instructor leadership and feedback, and focus on realistic take-aways
Lara V.
Attended: Management Skills for New Supervisors
Great anecdotes and stories.... wonderful opportunities to learn (/commiserate) with other colleagues experiencing similar challenges. I wish the take aways materials were a little more condensed. Good reference materials but the coil binding can be hard to file and access for reuse.
Jim W.
Attended: Management Skills for New Supervisors
Very informative and enlightening, led by a very professional but approachable instructor.
Geetika N.
Attended: Management Skills for New Supervisors
I thought the material and instructor were excellent. I appreciated how the instructor always had enough time to answer everyone's questions.
Rory A.
Attended: Management Skills for New Supervisors
This course covered many important topics for new supervisors and provided a great deal of practical advice. The instructor (Mike Cox) was excellent. He was responsive to questions and provided additional details when needed, and he was still able to keep us on schedule.
Alan J.
Attended: Management Skills for New Supervisors
Alan J. gave this class 5 out of 5 Connect2Classes stars.