Successfully Managing People


Move your team to higher performance

Are you ready to develop a high-performance team and get more done? Resolve team conflict using emotional intelligence and get more from your team by adapting your management style to every situation.

You’ll learn how to:

  • Motivate every member of your team—even if they don’t share your values
  • Use positive and corrective feedback to turn problem employees around and maximize productivity
  • Apply the most relevant conflict resolution style to eliminate friction

You’ll also get:

  • Practice adapting your style using case studies
  • Personal feedback from the instructor and peers
  • Pre- and post-seminar assessments
  • Tune-up materials to review what you’ve learned after the event
  • And additional resources to maximize your training goals

How You Will Benefit

  • Motivate and direct the employees you rely on—even when they don’t share your values
  • Adjust your management and personal style to the needs of different situations
  • Get more done by using the appropriate delegation techniques for any given situation
  • Resolve conflict more effectively in a wide variety of situations
  • Turn difficult people and poor performers into team players
  • Win the cooperation and trust from those within your organization
  • Increase your confidence, leadership skills, and personal and professional satisfaction in your job by managing people successfully

What You Will Cover

The Experience of Being a Manager

  • How to get people to want to do what they’re supposed to do
  • Specific challenges you face when motivating others


  • Values and their impact on work life
  • How values can have productive and nonproductive results
  • Identify value conflicts in yourself and in others

Personal Styles

  • Determine your own personal style profile
  • Gain insight into the strengths and limitations of your profile
  • Use behavioral clues to determine others’ personal styles
  • How to work more effectively with other personal profiles


  • Employee motivation factors and their impact on behaviors and work settings
  • How to tailor your motivational efforts to individual employees and different situations

Listening, Body Language, Giving Feedback, and Dealing with Difficult People

  • Use active listening to gain information and understand employees’ perspectives
  • Effectively apply positive and corrective feedback
  • Use appropriate values alignment when dealing with difficult employees


  • The dimensions of conflict resolution
  • Identify your own preferred conflict-resolution styles for better conflict management
  • Use different conflict resolution styles in different situations


  • Different delegation styles: How and when to use them
  • Determine the appropriate delegation style for employees and situations

Understanding Organizational Culture and Subculture

  • The impact of organizational culture and subculture and “cultural blinders”
  • Explore the assumptions that impact your team’s thinking and actions
  • Identify and build on the strengths of your team’s culture

Emotional Intelligence

  • The components of emotional intelligence
  • Gain an honest and accurate assessment of yourself
  • Develop an improvement strategy

Ethical Leadership

  • Identify your group’s values
  • Your vision for ethical leadership

Action Planning

  • Develop a specific plan for applying what you’ve learned back on the job
  • Identify people who can support your action plans

Learning Objectives

  • Appreciate How the Role of Manager Has Changed in Modern Times
  • Understand the Role of Values in Managing People
  • Adjust Your Management and Personal Styles to the Needs of Different Situations
  • Adopt the Approach Needed to Motivate Different People in Different Situations
  • Use Effective Feedback to Deal with Difficult People
  • Delegate Tasks in Ways That Develop Your People
  • More Effectively Resolve Conflict
  • Understand How Your Organization’s and Workgroup’s Culture Shapes the Behavior of the People with Whom You Work
  • Practice the Principles of Emotional Intelligence to Achieve Greater Effectiveness
  • Appreciate How Good Ethics Is Good Business

Experience of Being a Manager

  • Recognize How Economic and Social Trends Have Changed the Manager’s Role
  • Identify the New Language That Reflects This Role
  • Define “Successfully Managing People” as “Getting People to Want to Do What They’re Supposed to Do”
  • Discuss and Illustrate Specific Challenges You Face When Motivating Others in Today’s Organizations


  • Understand the Source of Values
  • Understand How Values Impact Work Life
  • Describe How Values Can Have Productive and Unproductive Impacts
  • Identify the Values Conflicts in Yourself and in Others

Personal Styles: DiSC

  • Determine Your Own Personal Profile (DiSC Profile)
  • Gain Insight into the Strengths and Limitations of Your DiSC Profile
  • Use Behavioral Cues to Determine Others’ Personal Styles
  • Gain Insight into How to More Effectively Work with Other Personal Styles


  • Identify the Important Factors in Motivation
  • Distinguish Between Pre-motivators, Demotivators, and Motivators
  • Appreciate How Different Theories of Motivation Can Be Applied to Your Work Settings
  • Tailor Your Motivational Efforts to Individual Employees and Different Situations

Listening, Body Language, Giving Feedback, and Dealing with Difficult People

  • Use Techniques of Active Listening to Better Gain Information and to Recognize the Worth of Employees’ Perspectives
  • Effectively Use Positive and Corrective Feedback
  • Use Values Alignment as Appropriate When Dealing with Difficult Employees


  • Understand the Dimensions of Conflict Resolution
  • Identify Your Own Preferred Conflict Resolution Styles
  • Understand How to Productively Use Different Conflict Resolution Styles in Different Situations


  • Identify the Different Delegation Styles and Understand the Guidelines on How and When to Use Them
  • Evaluate Employees and Situations and Determine the Appropriate Delegation Style
  • Understand the Importance of Openness to Trying New Delegation Styles with Employees as Appropriate

Understanding Organizational Culture and Subculture

  • Appreciate the Impact of Organizational Culture and Subculture in Work Life
  • Examine the Impact of “Cultural Blinders” in Organizations
  • Explore the Assumptions That Impact Your Workgroup’s Thinking and Actions
  • Identify and Build on the Strengths of Your Workgroup’s Culture

Emotional Intelligence

  • Describe the Competencies of Emotional Intelligence
  • Assess Your Own Level of Emotional Intelligence
  • Develop a Strategy for Improving Your Emotional Intelligence

Ethical Leadership

  • Understand That Good Ethics Is Good Business
  • Further the Process of Identifying Ethical Standards Appropriate to Their Work
  • Tie Ethics to the Process of Adding a Stakeholder Value
  • Articulate Your Vision for Ethical Leadership in Your Group

Action Planning

  • Develop a Specific Plan for Applying Workshop Learning in the Workplace
  • Identify People Who Can Support Your Action Plans
  • Schedule Progress Reviews

Who Should Attend

Managers and individuals with management responsibilities whose success depends on managing people successfully through clear communication, a cooperative attitude, and commitment to shared goals.

Special Feature

This Seminar Features Blended Learning

AMA Blended Learning combines instructor-led training with online pre- and post-seminar assessments, tune-up courses, and other resources to maximize your training goals. Through a blend of proven instructor-led seminars and powerful online technology, AMA Blended Learning provides a compelling and more comprehensive experience for the learner—producing a greater return-on-investment for the employer and the seminar participant.

For Classroom, Live Online, and Webinar programs, you may transfer to a future session, send someone to take your place or cancel without penalty at any time up to three weeks prior to your program. If you provide AMA with less than three weeks notice, or fail to attend, you will be liable for the entire program fee.

Programs included in AMA OnDemand offerings are not eligible for substitution, transfer, cancellation, return, or refund.

100% Satisfaction Guaranteed—At AMA, we guarantee the quality of our seminars. In fact, 98% of our participants say they would recommend the course they have taken to their colleagues. If, for any reason, you are not satisfied with a seminar for which you have paid, AMA will give you credit toward another seminar of comparable price or will refund your fee.

We appreciate that this is an important investment for you and your company and would like to accommodate your needs the best we can.

American Management Association

American Management Association is a world leader in professional development, advancing the skills of individuals to drive business success.

Challenging situations require a trusted partner.AMA’s mission and approach to improving performance combines experiential learning—“learning through doing”—with opportunities for ongoing professional growth at every step of one’s career journey. AMA supports the goals of individuals and organizations through a complete range of products and services, including seminars, webcasts and podcasts, conferences, corporate and government solutions, business books and research.

Organizations worldwide, including the majority of the Fortune 500, turn to AMA as their trusted partner in professional development and draw upon its experience to enhance skills, abilities and knowledge with noticeable results from day one.

More classes from American Management Association

  • Class schedule to be determined soon - please enter your email if you wish to be contacted when the schedule is released.

Reviews of American Management Association

( Reviews)