Move your team to higher performance
Are you ready to develop a high-performance team and get more done? Resolve team conflict using emotional intelligence and get more from your team by adapting your management style to every situation.
You’ll learn how to:
- Motivate every member of your team—even if they don’t share your values
- Use positive and corrective feedback to turn problem employees around and maximize productivity
- Apply the most relevant conflict resolution style to eliminate friction
You’ll also get:
- Practice adapting your style using case studies
- Personal feedback from the instructor and peers
- Pre- and post-seminar assessments
- Tune-up materials to review what you’ve learned after the event
- And additional resources to maximize your training goals
How You Will Benefit
- Motivate and direct the employees you rely on—even when they don’t share your values
- Adjust your management and personal style to the needs of different situations
- Get more done by using the appropriate delegation techniques for any given situation
- Resolve conflict more effectively in a wide variety of situations
- Turn difficult people and poor performers into team players
- Win the cooperation and trust from those within your organization
- Increase your confidence, leadership skills, and personal and professional satisfaction in your job by managing people successfully
What You Will Cover
The Experience of Being a Manager
- How to get people to want to do what they’re supposed to do
- Specific challenges you face when motivating others
Values
- Values and their impact on work life
- How values can have productive and nonproductive results
- Identify value conflicts in yourself and in others
Personal Styles
- Determine your own personal style profile
- Gain insight into the strengths and limitations of your profile
- Use behavioral clues to determine others’ personal styles
- How to work more effectively with other personal profiles
Motivation
- Employee motivation factors and their impact on behaviors and work settings
- How to tailor your motivational efforts to individual employees and different situations
Listening, Body Language, Giving Feedback, and Dealing with Difficult People
- Use active listening to gain information and understand employees’ perspectives
- Effectively apply positive and corrective feedback
- Use appropriate values alignment when dealing with difficult employees
Conflict
- The dimensions of conflict resolution
- Identify your own preferred conflict-resolution styles for better conflict management
- Use different conflict resolution styles in different situations
Delegation
- Different delegation styles: How and when to use them
- Determine the appropriate delegation style for employees and situations
Understanding Organizational Culture and Subculture
- The impact of organizational culture and subculture and “cultural blinders”
- Explore the assumptions that impact your team’s thinking and actions
- Identify and build on the strengths of your team’s culture
Emotional Intelligence
- The components of emotional intelligence
- Gain an honest and accurate assessment of yourself
- Develop an improvement strategy
Ethical Leadership
- Identify your group’s values
- Your vision for ethical leadership
Action Planning
- Develop a specific plan for applying what you’ve learned back on the job
- Identify people who can support your action plans
Learning Objectives
- Appreciate How the Role of Manager Has Changed in Modern Times
- Understand the Role of Values in Managing People
- Adjust Your Management and Personal Styles to the Needs of Different Situations
- Adopt the Approach Needed to Motivate Different People in Different Situations
- Use Effective Feedback to Deal with Difficult People
- Delegate Tasks in Ways That Develop Your People
- More Effectively Resolve Conflict
- Understand How Your Organization’s and Workgroup’s Culture Shapes the Behavior of the People with Whom You Work
- Practice the Principles of Emotional Intelligence to Achieve Greater Effectiveness
- Appreciate How Good Ethics Is Good Business
Experience of Being a Manager
- Recognize How Economic and Social Trends Have Changed the Manager’s Role
- Identify the New Language That Reflects This Role
- Define “Successfully Managing People” as “Getting People to Want to Do What They’re Supposed to Do”
- Discuss and Illustrate Specific Challenges You Face When Motivating Others in Today’s Organizations
Values
- Understand the Source of Values
- Understand How Values Impact Work Life
- Describe How Values Can Have Productive and Unproductive Impacts
- Identify the Values Conflicts in Yourself and in Others
Personal Styles: DiSC
- Determine Your Own Personal Profile (DiSC Profile)
- Gain Insight into the Strengths and Limitations of Your DiSC Profile
- Use Behavioral Cues to Determine Others’ Personal Styles
- Gain Insight into How to More Effectively Work with Other Personal Styles
Motivation
- Identify the Important Factors in Motivation
- Distinguish Between Pre-motivators, Demotivators, and Motivators
- Appreciate How Different Theories of Motivation Can Be Applied to Your Work Settings
- Tailor Your Motivational Efforts to Individual Employees and Different Situations
Listening, Body Language, Giving Feedback, and Dealing with Difficult People
- Use Techniques of Active Listening to Better Gain Information and to Recognize the Worth of Employees’ Perspectives
- Effectively Use Positive and Corrective Feedback
- Use Values Alignment as Appropriate When Dealing with Difficult Employees
Conflict
- Understand the Dimensions of Conflict Resolution
- Identify Your Own Preferred Conflict Resolution Styles
- Understand How to Productively Use Different Conflict Resolution Styles in Different Situations
Delegation
- Identify the Different Delegation Styles and Understand the Guidelines on How and When to Use Them
- Evaluate Employees and Situations and Determine the Appropriate Delegation Style
- Understand the Importance of Openness to Trying New Delegation Styles with Employees as Appropriate
Understanding Organizational Culture and Subculture
- Appreciate the Impact of Organizational Culture and Subculture in Work Life
- Examine the Impact of “Cultural Blinders” in Organizations
- Explore the Assumptions That Impact Your Workgroup’s Thinking and Actions
- Identify and Build on the Strengths of Your Workgroup’s Culture
Emotional Intelligence
- Describe the Competencies of Emotional Intelligence
- Assess Your Own Level of Emotional Intelligence
- Develop a Strategy for Improving Your Emotional Intelligence
Ethical Leadership
- Understand That Good Ethics Is Good Business
- Further the Process of Identifying Ethical Standards Appropriate to Their Work
- Tie Ethics to the Process of Adding a Stakeholder Value
- Articulate Your Vision for Ethical Leadership in Your Group
Action Planning
- Develop a Specific Plan for Applying Workshop Learning in the Workplace
- Identify People Who Can Support Your Action Plans
- Schedule Progress Reviews
Who Should Attend
Managers and individuals with management responsibilities whose success depends on managing people successfully through clear communication, a cooperative attitude, and commitment to shared goals.
Special Feature
This Seminar Features Blended Learning
AMA Blended Learning combines instructor-led training with online pre- and post-seminar assessments, tune-up courses, and other resources to maximize your training goals. Through a blend of proven instructor-led seminars and powerful online technology, AMA Blended Learning provides a compelling and more comprehensive experience for the learner—producing a greater return-on-investment for the employer and the seminar participant.
