Excellent customer service is crucial for good business. 91% of customers with a negative service experience will not willingly do business with you again. And since winning a new customer is 6-7 times more expensive than keeping a current one, there is little room for poor or even mediocre customer service.
In 5 Star Service, you will learn to deal with internal and external distractions, to listen for the meaning behind customers’ communications, and to respond professionally to difficult customers of any type. We will also practice a six-step problem solving process and round out the agenda with a brainstorm on adding a special touch to customer interactions.
After completing this course, participants will be able to:
Determine customer expectations and needs
Deal effectively with upset customers
Use positive language to enhance the customer relationship
Solve customer problems using a six-step process
Requests for cancellation received at least 48 hours prior to the class date will be accepted and the class fee will be refunded in full. For cancellations received within 48 hours of the class date, and for participants who fail to attend the class, no refund will be issued.
Archbright University helps organizations achieve their learning goals through the corporate university format—a proven way to increase your company’s commitment to employee learning and professional development.
As your corporate university, our learning and development programs are designed to close critical skills gaps, develop leaders, and build employee engagement by covering:
-Supervision and Management -Human Resources -Professional Development -Safety