Feedback for Success

Specific, timely, and actionable feedback improves workplace performance and working relationships. However, supervisors and managers often hesitate giving corrective feedback for fear of demotivating their team members.

Employees must receive regular, constructive feedback in order to correct performance problems. In Feedback for Success, participants will learn an objective, fact-based model to improve substandard performance that minimizes the employee’s defensiveness. Participants will also learn a model for giving feedback to employees who are meeting and exceeding standards to further engage and motivate them.

After completing this course, participants will be able to:

• Deliver timely, accurate and actionable feedback to employees
• Reduce employee defensiveness by describing performance in fact-based language
• Acknowledge high performers using a three-step feedback model
• Improve substandard performance using a five-step feedback model
• Respond effectively when an employee withdraws, rebuts or blames others after receiving feedback

Requests for cancellation received at least 48 hours prior to the class date will be accepted and the class fee will be refunded in full. For cancellations received within 48 hours of the class date, and for participants who fail to attend the class, no refund will be issued.