Leads play a crucial role in many organizations—overseeing the daily work of the front-line employees, making sure the productivity goals are met within quality and safety standards. This can be difficult without the organizational authority that a supervisor has, so Leads must develop the power of influence to have an impact.
In Leadworker Effectiveness, Leads will learn skills they will use daily—managing their changing relationships with co-workers, establishing open communication, clearly setting expectations and giving feedback to improve performance.
After completing this course, participants will be able to:
- Manage relationships with non-Leads for increased teamwork and productivity
- Use active listening techniques to increase information sharing across the team
- Effectively set performance expectations with employees
- Acknowledge high performers with a three-step feedback model
- Improve substandard performance using a five-step feedback model
Requests for cancellation received at least 48 hours prior to the class date will be accepted and the class fee will be refunded in full. For cancellations received within 48 hours of the class date, and for participants who fail to attend the class, no refund will be issued.
Archbright University helps organizations achieve their learning goals through the corporate university format—a proven way to increase your company’s commitment to employee learning and professional development.
As your corporate university, our learning and development programs are designed to close critical skills gaps, develop leaders, and build employee engagement by covering:
-Supervision and Management
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5601 6th Ave South, Suite 400
Seattle, Washington 98108
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